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GlobalConnect understands your need to communicate efficiently and effectively and the maintenance services and management options we deliver reflect this understanding. We assist you in defining the needs of your business, in order to deliver a customised support solution that meets these needs.
We provide a range of service levels and options which can be selected according to your specific communication solution and risk management profile, and documented within our Services Agreement and Statement of Work.
All GlobalConnect services are delivered by engineers and consultants accredited by Avaya and other relevant vendors.
GlobalConnect Maintenance Services for your Avaya communications solutions include:
- dedicated help line for technical advice
- proactive support, including software updates and patches, to maximise up-time
- preventive maintenance to pre-diagnose potential issues
- networks assessments/health checks
- priority response - flexible, tailored response times
- replacement parts via a national distribution system
- moves, add and change services
In addition, GlobalConnect Managed Services offer:
- 24/7 remote monitoring by our support centre
- fault management through Avaya's EXPERT Systems Diagnostic Tools
- performance management and capacity planning through traffic studies
- detailed reporting, customised to your business decision-making processes
- system back-up
- inventory and billing management
GlobalConnect Maintenance and Managed Services offer the following business benefits:
- Single Point of Accountability: when GlobalConnect manages your communication solutions and networks, you can migrate easily to a converged voice and data environment without being concerned about whom to hold accountable for 'grey areas' of responsibility
- Focus on Business Growth: by delivering to your required service levels, GlobalConnect helps you concentrate on your core business and refocus internal staff on revenue generation and business expansion
- Risk Reduction: by contracting the maintenance of your solutions and networking environments to GlobalConnect, you will experience higher levels of performance and availability
- Access to New Technology: a managed solution can enable you to experience the benefits of new technologies on business growth and operational efficiency - without the need to invest in in-house expertise
- Optimum Performance: GlobalConnect can help you understand areas where you have over-purchased network bandwidth as well as areas that require additional resources
Whichever options you select, your GlobalConnect Maintenance Service or Managed Service will be tailored to meet your specific service level requirements, and can be complemented by our specialist contact centre and communications consulting services.
See also:
 Consultancy Services
Contact Centre Applications
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Professional Services
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