| GlobalConnect has extensive experience in designing, building and customising applications to suit the requirements of the most demanding Contact Centre environment. Our Applications Consultants utilise VXML, Pearl scripts, Visual Basic and Avaya Development tools as well as its own industry knowledge to develop fully configurable applications.
You can also choose from a suite of GlobalConnect's off-the-shelf contact centre applications - contact us for a comprehensive list.
Multimedia Contact Centre Solutions
To stay competitive, companies must engage customers across multiple communication channels, including the Web, email, fax and telephone. By ensuring the quality of every customer interaction, you build loyalty and increase revenue opportunities. Also, with a growing reliance on wireless networking, IP telephony and Web-based business processes, customer demands can literally come from anywhere, at any time.
GlobalConnect's Consultants are experienced in developing and implementing multimedia Contact Centre solutions tailored to the specific requirements of your business.
Self Service
Self Service solutions deliver convenient, cost effective, around the clock service via voice, Web or email. Your customers find accurate answers to their requests regardless of time and location, through voice and speech access, intelligent automated email response, and Web self-service.
GlobalConnect has the skills to design and implement self service solutions based on applications such as Avaya IR, Avaya Interaction Centre, touchtone, text-to-speech and speech recognition.
Outbound Solutions
Make your business more efficient, optimising the time of your most expensive resource - your skilled agents. Proactive contact solutions provide excellence in automated dialling, list management and connectivity across networks to optimise every campaign.
GlobalConnect's Consultants are highly skilled in designing outbound solutions, including applications from the Avaya Proactive Contact portfolio.
Operational Effectiveness
Avaya Operational Effectiveness tools provide comprehensive real-time monitoring for faster, more informed management decisions, historical insight for accurate trending and planning and enhanced efficiency for better overall business performance.
GlobalConnect's Consultants are experienced in implementing Avaya products such as Call Management System and Operational Analyst. We also offer expertise in the development of integrated, customised reports to meet your business intelligence needs.
See also:
 Maintenance and Managed Services
Consultancy Services
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Professional Services
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