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GlobalConnect provides treatment for Healthcare Provider’s Distributed Contact Support Requirements
August, 2008 – Sydney - GlobalConnect Australia and Agile NZ have embarked on a
Memorandum of Understanding, committing to provide uninterrupted service and
support across Australia and New Zealand.
GlobalConnect Australia and Agile NZ share a closeness in technology, culture and
dedication to customer service, making the partnership a natural fit, set to benefit
current and prospective customers.
The MOU between GlobalConnect Australia and Agile NZ will allow the two
companies to achieve better business efficiency in their service to customers,
allowing greater cost competitiveness for the organisations, across the Tasman.
Both organisations see the MOU as an extension to their talent-pool of Avaya
Accredited Experts. Between GlobalConnect Australia and Agile NZ they boast
access to in excess of 350 technicians certified by Avaya – the largest in the Trans-
Tasman market.
As Avaya Gold BusinessPartners in their respective geographies, GlobalConnect
Australia and Agile NZ have created strong capabilities in servicing medium to large
enterprises, implementing technology from best of breed vendors, such as Avaya’s
IP telephony, unified communications and contact centre.
‘”Agile has always been dedicated to providing superior service to our customers,
and the close relationships we share with our customers in the New Zealand market
enables us to anticipate their requirements. This agreement with GlobalConnect
Australia is an extension to the depth of service we currently offer, and demonstrates
our proactive approach to anticipating the needs of our customers,” Tony Jayne,
Managing Director of Agile NZ.
“GlobalConnect’s focus is on our customers, existing and new, and ensuring they are
supported and serviced in parallel to our own standards. Committing to this
relationship, we took a close look at Agile NZ’s business and were extremely
impressed by their software development capabilities in the contact centre space and
service delivery into the New Zealand market. GlobalConnect Australia has an
enormous amount of confidence in Agile NZ. ” Pushkar Taneja, Managing Director of
GlobalConnect.
About GlobalConnect Australia
GlobalConnect Australia is a leading IP telephony and contact centre integrator to
organisations across Australia. With broad capabilities, GlobalConnect provides a
comprehensive suite of converged solutions, advanced delivery and unequalled
support services. We partner with our customers to deploy leading edge solutions
that enable medium and large enterprises to transform the way they work and
enhance their everyday performance with simple, flexible and reliable
communications.
GlobalConnect Australia is a Gold BusinessPartner of Avaya in Australia, with
specialisations in Contact Centre, unified communications and IP telephony.
For further information, visit http://www.globalconnect.com.au
About Agile NZ
Agile, a subsidiary of the Comworth Group, has had a long-standing association with
leading suppliers of voice, video and contact centre technologies in the world –
Avaya, NICE, Sony, Codian and RAD.
With Agile’s depth of experience across a wide variety of industry verticals and the
committed support of these world leading organisations, Agile has the expertise, the
know-how and the tools to help organisations get a superior return on the
investments they make in communications technologies.
More than 75 highly skilled people, a large group of dedicated business partners,
hundreds of installations, thousands of applications and a host of satisfied customers
speaks volumes for Agile’s commitment to delivering the best solutions, training,
service and support.
For further information, visit http://www.agile.co.nz
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