News - GlobalConnect in the media

Steve Dallaway has been appointed Pre-Sales Solutions Consultant and will be responsible for consulting with customers in developing, delivering and supporting company solutions including, voice and data networking products, systems and applications. Dallaway has 20 years' experience in the IT industry and was previously a Solutions Architect with Telstra Business Systems. He has also worked in account management and senior solutions consultant positions with Avaya, Lucent, NSC Enterprise Solutions and AAP Communication Services.

Ruth Wyer and Arvind Nagarajan have been appointed Professional Services Solutions Consultants and will be responsible for solution discovery, call centre and applicatons pre-sales support, training and deployment.

Wyer has 12 years' experience in the administration of Avaya PABXs and call management systems specialising in call centre technology and reporting. She was previously Implementation Engineer with Telstra Business Systems, a position which she transitioned to from Touchbase Australia where she was an Applications and Call Centre Consultant. She has also worked in call centre consulting, systems application support and telecommunications administration with Lucent Technologies, Zurich Australia and Avaya in Australia and the UK.

Nagarajan previously spent eight years with Customer Interaction Management specialist, Servion Global Solutions. Most recently, he was based in the United Arab Emirates as the organisation's Regional Solution Consultant where he was in charge of all the technical aspects of providing solutions to customers across the Middle East and was the single point of contact for all Avaya Business Partners in the region. He previously was a Solution Consultant contracted to Avaya CSI, Singapore with responsibility for service delivery in APAC which included Singapore, Malaysia, Thailand, Philippines, Indonesia and Brunei. In addition, he has worked for Servion in Australia, the UK and India.

Pushkar Taneja, Managing Director, GlobalConnect Australia, said, "These three new staff hires bring to GlobalConnect Australia around 40 combined years of exceptional consultant, engineering and operational experience with emerging and high growth end user customer organisations. Their knowledge of contact centre systems deployment will be integral to making the right business decisions that contribute to help GlobalConnect Australia meet its growth objectives."

About GlobalConnect Australia
Headquartered in Sydney, GlobalConnect Australia Pty Ltd is a wholly owned subsidiary of Avaya GlobalConnect Ltd, the largest Avaya partner and reseller in the Asia Pacific region.

GlobalConnect Australia develops, manages and supports converged voice and communication solutions and provides hardware, software and applications based services, including contact centre and CRM solutions, to enterprises and medium-sized organisations. The organisation offers unparalleled expertise with access to the region's largest base of Avaya certified engineers and technicians.

For further information, visit www.globalconnect.com.au

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