News - GlobalConnect in the media

For Immediate Release: 15-June-2010  

AUSTRALIA – Victorian Grocery Clearance retail chain, NQR, selected GlobalConnect Australia to complete a Unified Communications rollout across 17 sites resulting in a return on investment of less than a year due to a 40% reduction in telco costs - line rentals, internal calls, improved mobility and fuctionality

NQR is an Australian owned business operating for more than 20 years as a solution to manufacturers clearing excess stock, discontinued lines and cancelled supermarket orders. Due to the nature of its business - fast moving goods with a limited shelf life - issues such as sales lead time, inventory and sales figures are mission critical to NQR requiring quick and effective communication between head office and store managers. This business challenge prompted the retail chain to review its current telecommunications infrastructure.

NQR selected GlobalConnect, a leading solutions integrator, to implement an Avaya IP telephony platform with a comprehensive end-to-end applications roadmap that outperformed Cisco. The key benefits of the new communications platform include increased collaboration, improved productivity through mobility, reduced overall telco expenses by 40% and further cost savings due to the Avaya VoIP technology. NQR has future plans to enhance its customer loyalty program through a self service initiative.

Graeme Holman, general manager, of  NQR said, “GlobalConnect delivered a proven ROI to our organisation based on a vision that directly addressed the operational challenges we were facing. The long-term plans to further enhance our communications both with customers and in and around our stores, gives us confidence in the investment made today and for the future.

We will continue to build on the GlobalConnect product offering given the strength of the integrator’s skills across key technologies including contact centres, applications, IP telephony, data-networking and wireless.”

As part of the applications roadmap, NQR deployed Avaya Unified Messaging to enable voicemail and Avaya one-X across the mobile handsets of staff at headoffice, warehouse managers and store managers. Avaya one-X provides extension-to-cellular functionality enabling a call to be answered anywhere, anytime increasing collaboration and productivity.

NQR has future plans to automate its customer loyalty program for  its customer base. Through self-service voice portal technology from GlobalConnect, NQR customers will be able to phone a customer service number to receive immediate information such as promotions or the nearest store location via postcode.

Pushkar Taneja, managing director, GlobalConnect Australia said, “The retail sector in which NQR operates is a highly competitive environment. Add to this the unique operational requirements of NQR given the bulk of its stock is perishable, hence communication plays an essential part in clearing stock levels, delivering bottomline results and satisfying customers. The applications roadmap offered by GlobalConnect not only gives NQR an impressive and proven ROI but also the flexibility to grow.”

- ends -

About GlobalConnect Australia
GlobalConnect Australia is a leading solutions integrator - with access to more than 350 accredited engineers and broad capabilities across telephony, networking, wireless, videoconferencing and contact centres. GlobalConnect specialises in providing leading Australian companies with a comprehensive suite of converged solutions, advanced delivery and unequalled support services.

GlobalConnect Australia partners with leading technology providers including Avaya, Juniper Networks, Aruba Networks, Verint Systems, Telstrat and other contact centre enabling solutions.
For further information, visit http://www.globalconnect.com.au

For more information, contact:        
Linda Motherwell    
Marcomms Manager
GlobalConnect Australia
+61 2 9886 1021   
lmotherwell@globalconnect.com.au

 

<< back