News - GlobalConnect in the media

For Immediate Release: 17-February-2010

AUSTRALIA – GlobalConnect Australia, a leading solutions integrator, today announced a new managed services offer to help companies mangage their communications infrastructure, reduce costs, add predictability around IT support expenditure whilst accessing expert knowledge and processes.

GlobalConnect Managed Services gives companies access to leading enterprise communications technologies and proactive management expertise without requiring high initial capital expenditures (CapEx) or ongoing investments in technology upgrades. Funded by GlobalConnect, the new managed services offer is an indication of GlobalConnect’s healthy financial position despite a challenging year in the industry coloured by the global financial crisis.

GlobalConnect Managed Services is a flexible, modular offer designed to fit the unique communications requirements of a customer providing benefits such as a single-point-of contact for real-time monitoring, proactive compliance healthchecks and the outsourced management of finances, capacity and assets.

The new GlobalConnect Managed Services offer is aligned with IT Infrastructure Library (ITIL) standards, a collection of best practices for IT service management, to provide both the customer and service provider with a common language and set of processes and procedures that are well defined and based on industry best practice.

"By combining the recognised ITIL-based framework with our own operational support expertise and tools, GlobalConnect can provide a standards-based, flexible model for delivering managed services to the market," said Pushkar Taneja, Managing Director, GlobalConnect Australia. "The most critical benefit of GlobalConnect Managed Services is it makes it easier for companies to adapt to changing business conditions whilst managing a predictable IT budget.”

He added, “At a time of continuing change in the IT industry such as our major partner, Avaya’s recent acquisition of Nortel Enterprise Solutions, GlobalConnect is proud to be introducing and funding a disciplined managed services offer to meet the communications needs of companies looking to protect their IT investments, Nortel-customers included, now and in the future.”

Early adopters of GlobalConnect Managed Services are spread across the manufacturing, mining and healthcare industries.

GlobalConnect has built an end-to-end market offer with such companies as NRMA, Betfair, Football Federation Australia, Eaton, Independent Practitioner Network, Lifestyle Trader.

About GlobalConnect Australia
GlobalConnect Australia is a leading solutions integrator with access to more than 350 accredited engineers and broad capabilities across telephony, networking, wireless, videoconferencing and contact centres. GlobalConnect specialises in providing leading Australian companies with a comprehensive suite of converged solutions, advanced delivery and unequalled support services.

GlobalConnect Australia partners with leading technology providers including Avaya, Juniper Networks, Aruba Networks, Verint Systems, Telstrat and other contact centre enabling solutions. For further information, visit http://www.globalconnect.com.au

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