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Avaya Global Services provides various levels
of support-find the delivery hours, tools, and
resources that suit your needs-all designed
to increase your systems reliability and provide
continuous availability to your users, customers
and suppliers. When you choose Avaya maintenance
for your large enterprise, you gain the advantages
of Avaya EXPERT SystemsSM Diagnostics Tools
for remote monitoring and support. Do you know
how many troubles your systems experienced within
the last six or 12 months? Do you know how those
incidents were resolved? Your Avaya sales representative
can demonstrate and help you understand the
benefits of Avaya Maintenance using a host of
financial analysis and business impact tools.
Remote monitoring provides large businesses with the
ability to maximize communications systems availability
to support employee productivity, customer service,
revenue-generating functions, and other key business
imperatives. Avaya EXPERT SystemsSM Diagnostic Tools
for remote monitoring are unrivaled in the industry,
and contain 30,000+ intelligent algorithms to diagnose
and provide corrective action to optimize and maximize
communications system uptime. EXPERT Systems provide
the fastest response time-with proactive testing, remote
monitoring, diagnostics and resolution. After receiving
an alarm, EXPERT Systems go to work within 90 seconds.
If EXPERT Systems are unable to resolve the alarm quickly,
an Avaya Engineer will become engaged in resolving the
problem. With Avaya remote monitoring support, communications
problems are being taken care of-often before you are
aware of them.
In a detailed study, Avaya Labs found systems that experienced
a major problem had approximately 65% fewer outages
if they were being monitored remotely by Avaya, machine
to machine. This general effect was detected consistently
across all major product groups and software releases.
The Avaya Global Technical Services team is engaged
when our EXPERT Systems are unable to resolve a specific
alarm or condition. Our technicians provide onsite trouble
resolution for problems that cannot be resolved remotely
and conduct preventative maintenance checks to reduce
the chance of any unexpected problems. The team is staffed
on a 24 x7 basis to assist customers and technicians
in resolving problems, addressing questions, and assisting
in accessing appropriate downloads, parts replacement,
toll fraud, and high level security checks.
If you have an Avaya maintenance agreement today, talk
to your Avaya sales representative about demonstrating
the value and impact that Avaya maintenance has on your
business. Contact Avaya anytime for information and
an evaluation of your maintenance needs.
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