Learn the Facts - Will Avaya Contact Center solutions run over IP?

Contact Center solutions within the Avaya Customer Interaction Suite are infrastructure agnostic. A strength of an Avaya contact center solution is that it allows you to run IP at the core, IP at the endpoints, IP for the transport - or any combination thereof! Avaya multi-media contact center applications support multi-vendor platforms, and run over multi-vendor data networks. Whether fully IP, or a mix of IP and TDM, Avaya allows you to evolve to IP-based communications where and when it makes sense for your business - truly your path, your pace, your choice.

Now that you know that the same set of Avaya contact center solutions that you have today are easily able to run on an IP infrastructure, the next question you will want to explore is whether it makes sense for your business to move to an IP-based contact center. While there is no cookie-cutter answer to this question, you can reference the IP Telephony and the Contact Center white paper here.

This paper is written specifically to help you explore business scenarios where you can realize significant benefits by migrating to IP.

As you take the next step to determine whether these benefits translate to hard dollar savings for your business, your Avaya account team, or Avaya Authorized BusinessPartner, are ready to help you examine your own unique contact center layout. Our experts can help assess whether there is a return on investment that will make this a worthwhile endeavor for your company.