MD Update

As we enter the final month of the Australian Financial Year there has been an exciting level of activity from our customers, current as well as new. With the news related to GFC widely covered by the media, we have seen some businesses slowing down with their plans and others working proactively with GlobalConnect to identify how they can improve their technology and business processes.

Here at GlobalConnect, we have been working on proven solutions, such as Avaya Voice Portal, Predictive Dialing and other solutions to help our customers and over the last few weeks I have met many of whom are excited to hear the potential of our innovative solutions which they see will help them achieve their objectives and deliver results with a clear ROI value proposition.

Recently we announced our relationship with Verint, a solution provider in Quality monitoring, speech analytics, workforce management and other solutions which help companies deliver highly improved customer service. In the time GlobalConnect has been working with Verint, we have already deployed solutions for some of our customers, which has resulted in them achieving a ROI in a brief timeframe.

We are also in detailed discussions with other leading technology partners. After extensive analysis we have selected certain premium vendors who we see value in forming a strategic alliance with as partners. I expect to announce these relationships very soon.

As a customer focused organization, I am pleased to announce the appointment of Chris Rockell as Client Engagement Manager. In this role Chris will work closely with our customers in relation to their services related requirements. Chris comes with many years of experience in the ICT industry and I am confident that our customers will see great value in Chris and his role. More on Chris later in the newsletter.

Here at GlobalConnect, my team and I welcome the opportunity to discuss how we can help you with our solutions and improve your business. Do feel free to contact us via 1300 678 910.

I hope you enjoy reading this edition of GlobalConnect news, I welcome you to contact me directly via email on md@globalconnect.com.au.

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