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PROGNOSIS IP Telephony Manager is a management solution designed to enable enterprises and service providers to build and maintain a reliable IP telephony service for Avaya technologies.

The need for specialized management tools
As companies migrate to IP telephony, their support personnel soon discover the need for specialized tools to monitor and optimize voice quality, and to maximize IP telephony reliability. Most large companies rely on a mix of network management tools, PBX vendor supplied tools and specialized IP telephony management tools, such as PROGNOSIS. Specialized tools are of particular importance in deployments of more than a few offices or PBX locations, as they provide the insight and capabilities needed to quickly identify and resolve issues before they impact the business or its customers.

The role PROGNOSIS plays in Avaya deployments
Whether you’re an enterprise charged with the provision of high quality IP telephony or a service provider supporting multiple customers, PROGNOSIS has the solutions you need, proven in the world’s largest deployments for 9 years. Unlike generic tools that monitor the network or provide event-driven alerts with some system metrics, PROGNOSIS is a specialized solution that offers intelligent alerting, deep diagnostics and extensive reporting on all aspects of the system that may impact the quality of your IP telephony service.

A single, unified view
The ideal solution for large enterprises and SPs, PROGNOSIS provides support staff with a unified view across multi-vendor IP telephony environments. This eliminates the need to purchase and maintain a variety of management tools, and reduces the time and expense involved in training staff.

Benefits:
> Accelerate deployment:
PROGNOSIS provides proactive management of all phases of your IP telephony rollout giving you vital insights into its performance enabling you to accelerate each deployment phase.

> Empower staff:
PROGNOSIS informs and alerts support staff in real time to critical factors that can lead to problems. The real time view of voice quality and service delivery status delivers insight into phones, voice streams, media boards and channels, empowering the helpdesk in prioritizing and assigning tasks, steamlining investigation and reducing mean time to repair.

> Optimize resource utilization:
The ability to correlate configuration and resource utilization ensures the efficient use of media servers, trunks, network hops and gateways. Visibility into over or underutilized trunks enables optimization and helps manage operating costs.

> Design and deliver service level agreements:
PROGNOSIS enables the design of common or custom built service-level agreements regardless of IP telephony platform. Real time measurement notifies administrators of service level breaches enabling rapid rectification and minimization of punitive costs. Periodic reporting quantifies the success of your telephony service contractual service against contractual obligations.

> Business planning and risk management:
Historical data reporting allows administrators to perform trend analysis and capacity planning to forecast revenue, determine risk management and calculate actual and potential investment return.

 

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