Market trend – Optimising service with CVT

Organisations of all shapes and sizes are looking for ways to support new business generation.  Companies increasingly seek solutions to enable the transformation of their business to expand markets and capitalise on emerging trends, while meeting the needs of a technology-savvy and hyper-connected new generation of workers and customers.

Growing your business means equipping your people with the tools to create great customer experiences.  Optimising the performance of your people to deliver superior service to customers requires them to have mobile access and the ability to respond to customer enquiries, however they are made.

Organisations with unified messaging - where voicemail, email and fax are accessed from one location, with a notification of the availability of co-workers saw productivity increases of an average of 20 minutes for each employee, each day.

Where the organisation also made this unified messaging accessible from a range of devices, such as telephone and web portal, they increased the time spent by their people having easier access to messages by a further 20 minutes.

How is it possible to save time having access to one mailbox and the availability status of your co-workers, usually known as presence? 

In a recent report by Consultants Chadwick Martin Bailey, the productivity increases come about through improved access to colleagues at the first attempt, by seeing if your team-mate is available for a phone call, rather than calling when they are already on the line, in a meeting, on leave or otherwise unavailable. 

Additionally, when all messages are delivered to one location and accessible inside and outside the organisation, responsiveness to customer needs drives increased results for the organisation.

In short unified messaging, presence and mobility enable your organisation to build a competitive advantage through:

  • Increased productivity and accelerate decision making
  • Streamlined communications
  • Responding faster to customers

GlobalConnect supports your organisation to optimise its service through our partnership with CVT Global. 

CVT’s specialised unified messaging with presence and mobility allows you access to manage all of your messages using the tool of your choice – laptop, telephone, desktop PC or mobile phone – whether you are at home, in the office or on the road.

CVT’s solutions are also developed with open standards, making them suitable for office environments where there may be a number of vendor products within the network.

Speak with us at GlobalConnect to find out how a CVT can change service, collaboration and productivity in your organisation.

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