MD Update
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What an interesting few weeks it’s been in the telecommunications industry, first the proposed break-up of Telstra which came hot on the heels of the news Avaya has been successful in its bid for Nortel Enterprise Solutions. These recent events will certainly shape the telephony landscape as we know it. > Read more |
Trend in the market - Verint
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One of the ironies of today’s customer service industry is that many organisations — in spite of the vast amounts of data collected in their contact centres, branch offices, and Web sites each day — are more removed from their customers than ever. > Read more |
Avaya Corner
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Avaya Aura is a next-generation unified communications solution introduced by Avaya in March 2009. Avaya Aura eliminates the complexity and cost of integrating and managing devices, systems, applications and infrastructure from many vendors. > Read more |
People Profile - Dean Hodgson
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GlobalConnect proudly announced the expansion of its sales team this month with several new hires including the key appointment of industry veteran Dean Hodgson to the role of National Sales Director. |
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