GLOBALGAZETTE

MD Update

It’s been a busy year for GlobalConnect. We’ve had a change of ownership and have expanded our range of partnership relationships with a number of vendors in the unified communications and contact centre market.

All of this has happened in the context of an ever-evolving marketplace where organisations are under pressure to make the correct choices regarding their communication investments to ensure ROI and a sound platform for future growth
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Portable Unified Communications solution launched

Today’s workforce is increasingly decentralised with more and more of staff operating off site for part, or most of their working days. Branch offices are also being created to ensure that geography creates no barriers to doing business.

Remote or teleworking, however, can create unique networking challenges. And as the decentralisation of the workforce continues servers are being consolidated in fewer and fewer data centres.

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LifeSize and GlobalConnect sign partnership agreement

LifeSize Communications, a division of Logitech recently signed an agreement with GlobalConnect to distribute LifeSize HD video conferencing solutions. This allows GlobalConnect, a leading contact centre and IP telephony solutions provider to offer the award-winning LifeSize products in Asia Pacific, delivering to customers a superior quality communications experience with industry-leading price performance solutions.
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People profile – Chris Partridge

We’d like to introduce you to a new member of GlobalConnect. Chris Partridge joins the Sydney office as a presales consultant with many years’ experience with leading communications vendors under his belt.
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Trends in the Market – LifeSize

HD video conferencing: dispelling the myths
High definition (HD) video conferencing is beginning to experience rapid uptake and is replacing traditional video communications as a far superior technology standard. The quality, simplicity and manageability of this new medium, combined with wide availability and lower costs of HD displays and IP networks, promise far greater usage and value than traditional video conferencing.
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GlobalConnect drives customer service strategy at Royal Automobile Association

The Royal Automotive Association recently selected GlobalConnect Australia to manage a contact centre expansion that will create tighter telephony integration and a future-proof platform for adding new features such as speech recognition and self service applications designed to meet the motoring related needs of its South Australia wide customers.
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